DELIVERY AND PURCHASE POLICY

A. Information you give to us or we infer

In order to provide you with particular services, we may ask you to provide us with certain details or information about you and we may also infer information about you, including in the context of you being a customer in one of our stores. This information may include:
  • Basic contact details, including your name, e-mail address, mailing address, and phone number. We collect basic contact details to communicate with you, provide you with products and services, and to market to you.
  • Account information, including username, password, other access details (e.g., security question answers), and account preferences. We collect account information to maintain and secure your account with us. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Payment information, including credit or debit card information and billing address. We collect payment information to process your payment and to provide you with products or services you have requested.
  • Delivery account information, such as your FedEx account number, so that we can deliver to you using your delivery account.
  • Any other information you choose to include in communications with us, for example, when sending us an e-mail.
  • Additional information collected or inferred through your visit to our stores, gender, birthday, age, family members, relationships to other customers, friendships and significant others, fitting details, social media handles, information regarding gift recipients, pet ownership, and similar details.
Some features on the Services may require you to enter certain information in order to submit a form (e.g., making a purchase). You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

B. Technical information we collect about you and your interaction with the Services

When you use our Services, we may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, web beacons/clear gifs, and other geolocation tracking technologies (“Tracking Technologies”). Usage Data may include:
  • Unique device identifier
  • Device type and brand, such as your phone, computer, or tablet
  • Mobile network information
  • IP address
  • Browser type
  • Date and time stamps, such as the date and time you first accessed the Services
  • Operating system
  • Log data
  • Precise location
  • Other usage data and information regarding your interaction with the Services, such as clickstream data and ad impressions
We use the information we collect automatically to tailor features and content to you, to market to you, to provide you with offers or promotions, to run analytics and better understand user interaction with the Services, and to monitor and/or resolve fraud and security incidents.

C. Our Legal Bases for Processing Information About You

We process information about you in order to perform our contract with you, such as to:
  • provide you with our products, Services, content, and functionality;
  • communicate with you about your purchase or customer service inquiries;
  • process and fulfill your order, including sending you any necessary e-mails related to your order such as order and shipping confirmation;
  • process payments made through the Services;
  • register, maintain, and secure your account or membership with us; and
  • administer and provide services and customer support per your request.
We obtain your consent to process information about you for the following reasons:
  • sign you up for our newsletters or alerts;
  • verify our registered customers;
  • personalize our services for you; and
  • if you opted into marketing, to communicate with you about products, services, offers, promotions, events and other news and information we think will be of interest to you.
In order to be responsive to you and maintain our business relationship, as a matter of our legitimate interests, we will use information about you to:
  • to send you announcements in relation to security, privacy or administrative related communications (these communications are not marketing orientated, and we do not rely on consent, so you may not opt out);
  • personalize our Services to ensure content from the Services is presented in the most effective manner for you and your device;
  • administer the Services, and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  • maintain the safety and security of our users, Services, and business;
  • build and maintain our community; and
  • comply with legal obligations.
In addition, we may use all of the above information to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, the rights of our users, or others.